Return Policy

Premier RC wants you to be happy with your purchase. If for any reason you are not satisfied with your order, we will be happy to accept returns within 21 days of the original ship date. Please contact us for a return authorization number.

• Returned merchandise must be in unused condition and in its original packaging.
• When packing your order for return, please be sure all the original packing material and manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly.

•  The shipping and handling charges will only be refunded when the return is a result of our error. You are responsible for insured shipping back to our shop.
• Returns sent COD will not be accepted.

 

Damaged Merchandise

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please refuse the delivery. If you have already accepted the package, and then discover that it has been damaged, contact us as soon as possible. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

 

Defective Merchandise

If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments. A customer service representative will be happy to help you determine which procedure is appropriate for you.

 

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the missing part.

 

Premier RC
5200 Lawrence Place
Hyattsville, MD 20781
emails@premierRC.com

Call : (301) 277-3888
Fax : (301) 277-3323